The price you see is for 24 hours.
Of course! Items can be rented as many days you need it. For rentals over a month please contact us first for a quote.
Absolutely. Discounts actually begin on the second day of your rental. The second and third day are 25% of the cost of the first. To give you a visual - here is the daily breakdown of pricing for a $100 item:
Day 1: $100
Day 2: $75
Day 3: $75
Day 4: $50
Day 5: $50
Day 6: $25
Day 7: $25
The total price for one week would be $400 or essentially buy 4 get 3 free.
We understand things come up - as long as you cancel within 48 hours of the start of your delivery window we'll immediately process a full refund. Within 48 hours you can reschedule for free or receive a 50% refund. To cancel reach out to us through the chat feature in the bottom left hand part of your screen or send us an email at email@example.com.
Absolutely! As long as we have availability we’re more than happy to extend your reservation. All you need to do is send an email or reply to the delivery text by midnight the day before your reservation ends with the details of your extension request. We will update the reservation on our end and charge the additional amount to the credit card on file. The discounted multi-day rate will still apply.
You can do one of two things:
1. Make a new order for the product(s) you need to add on
2. Email us with the details of your original reservation along with exactly what product(s) you want to add on, and we will take care of the rest
Delivery and Pick Up
On the day of your order we inspect, sanitize, and package your item and all necessary accessories in one of our Heron colored bags or collapsible boxes. During your delivery window we drop the bag or box on your porch and send you a text to let you know it has arrived as well as any additional instructions that might be helpful.
There are two delivery windows: 9-12 and 2-5
During these delivery windows our cargo van is loaded up with all orders needed to be dropped off or picked up.
For example: If you make a reservation and choose the 9-12 delivery, your order will be delivered between 9 and 12. On the day your reservation ends, your order will also be picked between 9 and 12.
A reminder--our orders start as 24 hour rentals, so even if for example you utilize our same day delivery option, the product is still yours to use for the next 24 hours.
We deliver to virtually all of Travis County for free. Parts of Travis County are nearly 35 miles from our warehouses at 5555 North Lamar. We may impose a small delivery fee for orders over 20 miles away from our warehouses even if they are still in Travis County.
If you live outside of Travis County, chat with us in the bottom left hand corner of your screen or email us at firstname.lastname@example.org to inquire about pricing.
Give us a call or email. We understand some addresses may be just outside our delivery zone, so we may still be able to offer you delivery. If this is not an option however, we are more than happy to set up pick up/return with you.
After you enter your address and contact information during the checkout process you will see a line item that says "Drop Off and Pick Up Window." Currently your options for delivery and pick up are 9-12 and 2-5.
We always do our best to accommodate requests regarding when in the drop off window an item is delivered, if you have a request just chat us with your name and date and requested time or email at email@example.com.
Generally no. For some more expensive items we may contact you to set up a prearranged time to pick up and deliver the items. We understand our delivery windows aren't always convenient times for someone to be home - so we'll make every effort to find a prearranged time that works for you and Heron.
Yes! If you order by noon we can deliver your item in the 2 to 5 delivery and pick up window.
The delivery window (9-12 or 2-5) you chose is also your pick up window. Put your items back outside your door at the beginning of the window and we'll pick them up. Simple as that!
Yes, however, because taking time to set up and take down disrupts our delivery windows we do charge a fee. If you would like any of our products set up for use, please send us an email specifying your reservation needs. From there we will let you know if set up is an option during that window as well as the set up fee.
If for some reason a gate code is not provided or a wrong address is given and we are left more than 15 minutes behind schedule due to this, one of three things may happen:
Your order will arrive at a later time. Either on the tail end of the original delivery window or it will be moved to the next window. For example if your order cannot be delivered during your original 9-12 window it may be moved to the 2-5 window.
If your order is during a later window or a particularly busy route you will be charged an inconvenience fee of $25 if we need to return to your home.
If for some reason gaining access to your home has proven too difficult, your order will be canceled
We’re able to offer free delivery and pickup by planning efficient delivery routes. If you miss your return window you will be charged a $30 fee as we will have had to disrupt our delivery route to return to your home at a later time
We take a lot of pride in the care and maintenance of our products, however we understand things happen. Depending on the item and nature of the damage, there may be a fee.
If inclement weather prevents us from retrieving your product we will reach out with instructions on next steps at no extra charge.
Thanks for being so concerned about our product! If this is a concern of yours, please let us know in email after your check out and we will send you an ETA when we are on our way to pick up.
You will receive a delivery text from Heron.
Hours and hours of research went into choosing our inventory down to the very brand, model, and sometimes even color. Our main priorities were quality and ease of use.