How Heron Works
We’re not your average rental company!
We offer a full service online shopping experience! No need to email and wait for a quote or availability; Simply add to cart and check out. It's really that easy!
All rentals start at 24 hours and prices include delivery and pick up.
Ready to order? Start here! Keep scrolling to learn more!
Shop our website
Not sure where to start? Take a look through “All Products”!
We have everything you need from cooking and cleaning appliances, party rentals, baby gear and much more! All of our inventory was chosen carefully for quality and ease of use.
All rentals start at 24 hours!
How did Heron pick the inventory?
Hours and hours of research went into choosing our inventory down to the very brand, model, and sometimes even color. Our main priorities were to provide great quality and ease of use!
Checkout
After adding to your cart, start your reservation:
1. Find availability and adjust dates by clicking on the blue cart.
Multi day discounts start at 2 days.
2. During checkout, you will choose a delivery window; 9-12 or 2-5. This indicates the timeframe your items will be dropped off and picked up.
3. Delivery is free for all of Travis County!
This includes Pflugerville, Manor, and Del Valle. Free delivery to Round Rock for orders over $50.
I live outside of your delivery zone, can I pick up my order?
Give us a call or email. If you’re just outside our delivery zone we may still offer you delivery. Otherwise we can set up curbside pickup and return.
Can I request a more specific delivery and pick up time?
In order to provide free delivery & pickup we load all of our orders and head out on the most efficient route. This route can change up to 2 hours before we begin as new orders come in so we are unable to accomodate specific pick up times and instead operate through time windows.
We do however offer guarenteed delivery options, check them out here!
Enjoy
We deliver your rental along with all listed accessories and instructions to your front door!
The fun starts when you receive your Heron delivery text!
Questions after delivery? Feel free to text us your concerns, we are available to help!
Do I need to be home when my rental is delivered?
Nope! If you have a specific drop off location please include that in the notes section during check out but otherwise everything you need is dropped off right at your door!
How does same day delivery work?
If you order by noon we can deliver your item in the 2 to 5 delivery and pick up window.
Is this a full service rental company?
Because we prioritize ease of use in all of our products, these rentals are meant to be set up and used by the customer! We do however accept setup requests for a fee.
Return
At the end of your rental period, these items should be placed outside and ready for pickup at the very beginning of the 9-12/2-5 window you chose during checkout. After that, you're all done!
We do the cleaning, maintenance, delivery and pickup -- you just have the fun!
What if I don’t feel comfortable leaving the item outside?
If this is a concern of yours, please let us know via email or text after your check out and we will send you an ETA.
What happens if my item isn’t outside for pick up?
There is a $30 fee for a missed return window as we will have had to disrupt our delivery route to return to your home at a later time.
Delivery Map Key
Not sure where we deliver?
Check out this map for reference!
More questions? Have a look at our FAQ, text us at 512- 256-0163 or chat with us!
